Refund policy

Effective date: 13 October 2026

This Policy explains how to request cancellation and how eligible refunds are processed for CruzoMart orders.

  1.  Cancellation before dispatch
    Request cancellation before dispatch by emailing cruzocare@gmail.com or calling 8921231547, with your order number. Cancellation may not be possible after handover to the courier. If accepted after payment, CruzoMart will initiate the applicable refund.
  2.  Cancellation after dispatch
    If an order has shipped, the customer may need to follow the delivery and return process. Refusal of delivery does not automatically guarantee a refund; the matter will be assessed under this Policy and applicable law.
  3. Cancellation by CruzoMart
    If CruzoMart cancels because an item is unavailable, payment fails or fulfillment is otherwise not possible, the customer will be notified and any refund due will be initiated.
  4. Refund eligibility
    Refunds may be available for accepted cancellations, eligible returns, confirmed missing or incorrect items, transit damage, defects or other cases required by law. Product-category restrictions must be disclosed before purchase and cannot override mandatory consumer rights.
  5. Refund method and timing
    Approved refunds will normally be initiated within 5–7 business days after approval. The time for funds to appear depends on the bank, card issuer, UPI app or payment provider.
  6. Deductions and requests
    No fee or deduction will be applied unless lawful, disclosed and applicable. Send requests to cruzocare@gmail.com with the order number, registered contact details, reason and supporting evidence. Never send card PINs, OTPs or passwords.