Shipping policy

Effective date: 13 October 2026
CruzoMart aims to provide reliable delivery across India to locations serviceable by its courier and logistics partners.

  1. Delivery coverage
    Delivery is available across India to serviceable PIN codes. Availability may vary by location, courier coverage and product.
  2. Processing and dispatch
    Orders are normally processed and dispatched within 1–3 business days after payment confirmation. Sundays, public holidays, stock issues or exceptional circumstances may affect processing; we will provide an update where possible.
  3. Delivery estimates
    Estimated delivery timelines will be shown at checkout or in the order confirmation where available. Estimates are not guarantees and may be affected by weather, courier capacity, public holidays, remote locations or events outside reasonable control.
  4. Shipping charges
    Shipping charges, taxes and mandatory fees will be displayed before the customer places the order. Any free-shipping offer is subject to the conditions shown at checkout.
  5. Tracking and delivery
    Where tracking is available, details will be shared through the contact method or account details provided at checkout. Keep the parcel and shipping label until the order has been checked.
  6. Address changes and failed delivery
    Contact CruzoMart promptly if an address needs correction; changes may not be possible after dispatch. Additional delivery attempts or charges may apply only where disclosed and permitted by law.
  7. Transit damage, missing items or delays
    Report visible transit damage, missing items or incorrect products as soon as possible. Retain the packaging, shipping label and contents. For a delayed or apparently lost shipment, contact cruzocare@gmail.com or 8921231547 with the order number.